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07817 304 236 or 01454 418 341

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Over 24 years experience

MD Aerials

Terms and Conditions

Provision of service regulations

Complaints: We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call, write or email us on the details at the top of this document.

We aim to respond within 14 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0333 241 3209.

Terms and Conditions

Payment is required on satisfactory completion of the work or within 14 days.

Labour and parts are covered by a 1 year manufactures guarantee but this does not cover what is considered usual wear and tear, adverse weather conditions or if anything has been moved/amended/adapted or modified by anyone other than Michael Dagger trading as MD Aerials.

Quotes are valid for 30 days from issue.

The total price is based on the job as seen.

The price given is subject to change for any unforeseen issues or if you make alterations to the original specification.

Any alterations will be discussed and agreed by you.

Notice of the Right to Cancel

Under the above named regulation you have a right to cancel this contract during a period of 14 calendar days from the day this notice is sent or given to you. During that period if you choose to cancel the contract any money paid by you will be refunded.

However if you have already given written approval for the work to begin before the end of the cancellation period you may be required to pay for goods or services already provided.

If you wish to cancel the contract you must do so in writing and deliver personally or send (which may be by electronic mail or post) this to the person named below. You may use the form below if you want to but you do not have to.

The notice of cancellation is deemed to be served as soon as it is posted or in the case of an electronic communication from the day it is sent.

Complete, detach and return this form only if you wish to cancel the contract.

Customer Cancellation Notice

Name of customer:

Address of customer:

I/We hereby give notice that I/We wish to cancel my/our contract dated:

Customer signature:

Date:

This notice should be sent to: Michael Dagger, MD Aerials, 10 Cossham Close, Thornbury, BS35 1JP

Which? Trusted Trader - MD Aerials

Contact Us

Call Us - MD Aerials 07817 304 236
Call Us - MD Aerials 01454 418 341

Email Us - MD Aerials mike@mdaerials.co.uk


Or use the contact form below